Following the government guidelines our store is currently closed to the public. However I’m very pleased to announce that from Tuesday 2nd of June The Music Vault is now open again for home delivery and click and collect orders!
Our store is based inside Wellingtons indoor market which re-opened for essential traders on the 2nd of June. Although we cant open our store to the public yet we now have access to our store and that means we can start shipping orders again! You can also collect your order in store but there are some rules which are detailed below.
How has the market been affected by coronavirus?
As mentioned previously our store is based inside Wellington Market. The stalls classed as essential are now open to the public but there are some new rules in place. You can now only access the market from the main entrance near the market square and exit via the piazza (outdoor market). There is also a limit on the number of people allowed inside at any one time. So depending on how busy it is you may need to queue outside. The opening days have not changed but the opening times are now 9am – 3pm Tuesday, Thursday, Friday and Saturday. This is a temporary measure and will at some point change back to 4pm.
For more details of Wellington markets social distancing measures please visit https://www.facebook.com/WellingtonMarket/
Click and collect. How does it work?
When placing an order through the website there will be an option for click & collect during checkout. After completing your order it will be ready to collect the next working day although it may take longer. You will be sent an email when your order is ready to collect and we ask that you only travel once you have received this notification. Please bring a printed copy of you order confirmation or a digital copy on a phone or tablet. Orders will be held for 2 working days from the date of purchase. If not collected within that time your order will be cancelled and a refund sent. It may take up to 14 days to process the refund.
If you’re self isolating you’re welcome to have someone else collect the order for you. Just make sure that they have a copy of the order confirmation to show when they arrive.
When will the store be reopening?
Unless there is a change in circumstances The Music Vault will be reopening on Tuesday 16th of June!
When our store reopens we will take every precaution to ensure the safety of our customers. We will maintain a high standard of cleanliness and implement social distancing measures in store. Gloves and face masks will be worn by our staff and all demo equipment, phones computers & card terminals will be cleaned regularly. We are also looking to provide hand sanitiser for customers to use and we’ll be asking customers to pay by card where possible.
Full details of our store reopening will be detailed in the next few days.
If you have any questions or concerns please feel free to get in touch. Please be aware that we are currently unable to answer our landline phone. Please use our contact form, drop us an email or get in touch via social media.
Stay safe and see you all soon!