faq

Yes. We do require that you register for an account before shopping with us. Your information is used to complete your order. Please refer to our privacy policy to view what happens with your personal data.

If you’ve lost or forgotten your login password head over to this page and fill in your email address you used to create your account. We will then send you the instructions to reset your password. If you still haven’t received an email from us please check your spam filter.

If your still having problems please get in touch.

For our full privacy policy click here!

For our full Terms & Conditions click here.

We aim to update our stock levels in real time as an when we receive a delivery. 

Unfortunately we cannot give an accurate estimate as to when an item will be back in stock. However we place orders with most of our suppliers at least once a month depending on sales and demand. If you wish to get more detailed information about a particular item give us a call or get in touch via our contact page. 

We may be able to order something in for you if it isn’t listed on our website. We deal with many different suppliers so providing the item is available from one of them and hasn’t been discontinued, We can order it in for you! 

Yes absolutely! The price listed on our site is the price you’d pay in-store. The only additional fee we charge is for postage & packaging. 

Goods can be returned to us for a full refund if you contact us within 14 calendar days of receiving your item. The item/s must be returned to us in there original packaging with all accessories, manuals etc included.

Certain items where hygiene may bean issue such as harmonicas, microphones, headphones, reeds etc can only be returned if the packaging is sealed and unopened.

We reserve to only offer a partial refund if the goods have been damaged or devalued prior to returning the goods to us. 

Goods can be exchanged for an item of similar value within 30 calendar days of receiving your item. The goods must be returned to us in there original packaging with all accessories, manuals etc included. You are responsible for both the return postage cost and the postage for the new item.

Unless your item was faulty, it is your responsibility to cover any postage and packaging charges when returning an item to us. The postage cost will vary depending on the size and weight of the item being returned. 

On orders that incur a delivery charge, we will only refund you the cost of the standard delivery service for that item. We cannot refund any additional charges for premium delivery services at the point of ordering such as Saturday delivery. 

Second hand goods are those previously owned and may show signs of use and damage but are fit for purpose. 

All our second hand products are thoroughly checked to make sure they’re in full working order before being listed on our website. There may be signs of wear and damage, or missing parts and packaging. We try our best to show this in the product photographs and descriptions.

Yes! All our second hand gear comes with a 30 day warranty valid from date of purchase. For full details view the second hand section of our terms and conditions.

B stock items could be refurbished customer returns, end of line or ex display stock. The products may show signs of wear & damage, have damaged packing or have missing accessories. 

The details of any damage or missing items will be explained in the product listing and shown in any accompanying photographs.

B-stock goods are usually one off items unless otherwise stated

B-stock goods come with a 30 day warranty the same as our second hand goods. For full details view the second hand section of our terms and conditions.

We certainly do! For full details on how to sell your gear and what sort of price you would get please visit the sell or part exchange page of our website. 

Yes of course!  For full details on how to part exchange your old gear and what sort of gear we accept please visit the sell or part exchange page of our website. 

We deliver to the UK mainland, Wales, Scotland, The Scottish isles and northern Ireland only. 

Unfortunately at this time we do not deliver outside of the UK. 

We offer free delivery to the UK mainland on orders over £250. 

We are unable to provide free delivery to addresses in northern Ireland and the Scottish Isles. 

Larger items such as guitar amplifiers and PA systems do not qualify for free shipping. 

We use UK Mail as our courier and royal mail for smaller items

We currently offer next day delivery as our only shipping option.

We ship all orders on the next working day after the order was placed. Please be aware our shop based inside Wellingtons indoor market so we are only open on certain days of the week. 

Tuesday 9:00am – 4:00pm
Thursday 9:00am – 4:00pm
Friday 9:00am – 4:00pm
Saturday 9:00am – 4:30pm