Reviews

We’re passionate about providing the best possible experience for our customers at The Music Vault. From helping & advising you with your latest purchase, to checkout & delivery. We’ve had lots of happy customers since we opened our store in 2016, but don’t just take our word for it! Check out our latest reviews from Trustpilot, Google, Facebook and more below! We actively encourage our customers to leave honest feedback. Your reviews help us continue to improve our service and make better decisions in regards to our stock. Not only this but your feedback helps better inform customers when making there next purchase. If you have a problem or a fault with a product get in touch with us as soon as possible so we can sort out the issue.

Trustpilot

Verified
I needed to put a deposit down on a gift for my son and couldn't get to the shop, so I was sent an invoice to pay by email which was very helpful and now I have a very happy son
Shenade
Shenade
1. September, 2020.
Verified
I would like to commend Jake for his kind, friendly and informative customer services. I was bought a Yamaha CPX600BL for my birthday and I took in and Jake kindly tuned it for me and gave me some advice helpful to as a beginner and I also bought a padded guitar case which I am very happy with. Thanks Jake
Mrs Griffith
Mrs Griffith
26. July, 2020.
Verified
Excellent communication. Worked with me with overseas shipping. Fair pricing. Couldn't have a better experience. Thank you Jake! Sincerely, Alfred
Alfred Hendrik
Alfred Hendrik
3. July, 2020.
Verified
The ordering process was very easy and convienient, friendly fast service, we will certainly use again. 😀
Fran Kelly
Fran Kelly
8. June, 2020.
Verified
Great service great guys really freindly and helpfull
Richard Keatley
Richard Keatley
28. March, 2020.
Verified
I bought a Gretsch electric guitar, (my first electric guitar) and a Marshall Amp from the Music Vault Wellington and he did us a great deal, with a free flight case included and even gave me a guitar strap and lead. I can highly recommend this business to not only give you great advice on all musical instruments but also a fair deal. He reassured me that if I had any questions or problems with the kit I could always come back to him for after sales support. You don't get that from mail order. A superb small local business and a friendly service.
Mike
Mike
24. July, 2019.
Verified
Excellent service and super friendly guy. Would highly recommend!
Tom Boddison
Tom Boddison
29. October, 2018.
Verified
Very helpful guy. Knows his stuff.
Kyle Thomas
Kyle Thomas
20. October, 2018.
Verified
Excellent service and such a polite and enthusiastic young man! A⭐️
Jamie
Jamie
19. October, 2018.
Verified
I've been to The Music Vault a few times now, I play drums, guitar and also DJ and have bought accessories regarding all instruments! Always well priced and Jake is very helpful. Not too long ago, Jake did a free speaker assessment for me when it was acting up, which shows how he rewards long time patrons of his store. Could not recommend enough.
David Molby
David Molby
19. October, 2018.

Google

VanishingLines Band
VanishingLines Band
23. September, 2020.
Verified
John Maddock
John Maddock
30. August, 2020.
Verified
Very helpful friendly staff
Liam Porter
Liam Porter
15. August, 2020.
Verified
T Mac
T Mac
8. August, 2020.
Verified
Needed a guitar for my 15 year old daughter, gave us the advice we needed went home extremely happy.
Kevin Price
Kevin Price
19. June, 2020.
Verified
Buzdumihaela vasile
Buzdumihaela vasile
17. May, 2020.
Verified
Becky Adams
Becky Adams
16. May, 2020.
Verified
I brought one ukulele to be restrung & another to have a strap attached. Service was incredibly quick, professional, and very reasonably priced! The store is dinky but clean & tidy, with a whole array of instruments. This is one happy customer. I'll definitely be returning!
Kevin Price
Kevin Price
19. March, 2020.
Verified
Hayden Langston
Hayden Langston
6. March, 2020.
Verified
Martin S
Martin S
8. February, 2020.
Verified
A great range of music CDs and DVDs, plus books and more, to suit every taste. Fantastic prices, too, and a great service.

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Steven Wedge
Steven Wedge
12. June, 2020.
recommendsVerified
Friendly and helpful service. Did a great job on a set up on a new guitar!
Phill Timmins
Phill Timmins
25. November, 2019.
recommendsVerified
Great market stall, deserves your support.
Clive Brown
Clive Brown
9. June, 2019.
recommendsVerified
Great stall. Very reasonably priced and very friendly. I go there for all my guitar and bass needs. Would definitely recommend to anyone.
Garreth Anderson
Garreth Anderson
1. June, 2019.
recommendsVerified
My first visit to the Vault today. I had some alternative tuning questions for a 3 string guitar. Within no time the fab service sorted my needs. I highly recommend the Music Vault. Good advice. Friendly service and I wasn’t patronised for my lack of talent or musical know how.
Amanda Jenkins
Amanda Jenkins
11. May, 2019.
recommendsVerified
Top service and great advice. I’ve just bought my granddaughter a Junior Starter Guitar Pack for her birthday. Thank you!
Tom Boddison
Tom Boddison
31. December, 2017.
recommendsVerified
Superb - awesome service, super friendly and well stocked. Bought a lap-steep guitar from them and it's brilliant!

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